Contents 1 Missing Workstation Number 2 Empty Toner or Ink 3 Duplicate Posting 4 Standard Fault Reply 5 External Engineer to Attend fault 6 Equipment to be replaced 7 Site unblocking requests - Submitted on Hammer

Missing Workstation Number

Hi, Please re-submit your fault with the following information:

1) Computer number (written on top of case in format xx-xx)

This will help us process your fault more quickly and easily.

Thanks

IS Support Team

Empty Toner or Ink

Hi, Please see this item on our IS Support FAQ

https://online.varndean.ac.uk/staff/support/faq/index.php?qid=1&catid=4

Thanks IS Support Team

Duplicate Posting

Hi,

This fault has already been reported by you / one of you colleagues.

To save time we will put any updates or information in the original fault report and will close this one.

Thanks IS Support Team

Standard Fault Reply

Blah blah blah

This will enable the reporter to understand the automatic email reply, and what fault it relates to.

External Engineer to Attend fault

Hi,

An external (STONE) engineer has been called to repair the fault with your machine. He is due to attend on {xx Day}.

Thanks IS Support Team

Equipment to be replaced

Hi,

Unfortunately the {xxxxxxxxxxxx} is out of warranty and will need to be replaced. Please bear with us while we organise a replacement for you.

Thanks IS Support Team

Only use this if you know the equipment has been authorised for replacement

Site unblocking requests - Submitted on Hammer

Hi,

We are unable to accept site unblocking requests placed on Hammer. Please submit your unblocking request using the form on the intranet.

Thanks IS Support Team