MIS Troubleshooting
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MIS Applications - Troubleshooting
RESOURCE (LMS and Finance)
- ODBC connections
(odbcad32.exe) R32_LMS - Main DB connection R32_LMSiq - Connects to conduit for reporting (MyEureka!)
- Zeus
Check that it is up and logged in Check Q:\ is mapped on Workstations (is a visible drive)
- Enquirer
Check Zeus is up and logged in Check Mondas Radio Server - its a service (batch file on zeus desktop to restart it)
- System Licensing
Out of licence errors can be dealt with By Jane or Elaine
- User Password reset
Again, Jane or Elaine can reset user passwords - tell them it is in System Control > System Maintenance > User Maintenance
- Locks
Jane, or Elaine: System Control > Status
Bromcom / eSchool
- eSchool web interface
Check server is up and logged in as bromcomuser (pw on wiki level2)
- RTU's
Check 'FIDAM' is running on eSchool server, if not kill process and it will restart automatically after 2mins Check the comms (Serial) cable is plugged into the DTM (piece of crap on the wall by the aircon) LAST RESORT: Power on and Off Server and DTM Box - if still now call Bromcom useless tech support - 0208 695 8055 pw is seagulls If they need to dial in server needs to be unlocked and logged in, netop must be running (stupid kite/blue icon in sys tray)
- User Creation/Lockout
Val /(possibly Karen) are trained to setup users and could probably sort any user login issues out.
CIPHR
- Ciphr Client
Check ODBC and Check Zeus
Rose, Gary or Fran can test the client
CINTRA
Check Zeus, No ODBC needed.
Bev, Nick, Jane or Elaine can test client.
